Frequently asked questions
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What products does Homgold offer?
Homgold specializes in premium home essentials and protection accessories, including custom-fit appliance covers (for washing machines, microwave ovens, air coolers) and home textile items like door mats and utility covers.
How do I choose the correct cover size for my appliance?
Check your appliance’s capacity (e.g., 6.5 kg, 7.5 kg) and measure its height, width, and depth in centimeters. Match these specs with the dimensions provided on our product detail pages. If you're unsure, reach out to our support team with your brand and model number for a quick recommendation!
Do I need to remove the washing machine cover while operating the machine?
No! Homgold washing machine covers feature a smart zipper design on top or front. Simply unzip the main panel to use your machine, no need to take off the entire cover.
How long will it take for my order to arrive?
Orders are typically processed within 24 to 48 hours. Standard delivery takes 3 to 7 business days, depending on your location. You’ll receive a tracking link via SMS/Email as soon as your package ships.
How can I track my order?
Once your order ships, we'll send you a shipment confirmation email containing your tracking ID and carrier details. You can also track it directly on our website by visiting the Track Order page.
What payment options do you accept?
We accept all major payment methods, including credit/debit cards, UPI/net banking, digital wallets, and Cash on Delivery (COD) for eligible pin codes.
What is Homgold’s return and exchange policy?
We offer a 7-day return/exchange policy from the date of delivery. If your item arrives damaged, defective, or doesn't fit your appliance properly, contact customer support to initiate a hassle-free replacement or refund.
How can I contact Homgold customer support?
You can reach our team via email at support@homgold.com or call us directly at 03192410652 (Monday through Saturday, 9 AM – 6 PM). We're always happy to help!